Introduction
Our client is a leading company in the Engineering industry - providing top quality engineered electrical products with strong technical pre and post-sales support. They are based in Midrand and have an opportunity available for an experienced Orders Administrator to join their team. The Sales Order Administrator's will manage the entire order lifecycle, from receiving customer orders to ensuring timely and accurate fulfilment of the orders.
The ideal candidate is available Immediately, is resilient, highly organised, proactive, capable of handling a variety of tasks efficiently and with a positive attitude.
Please: Read the advert to ensure you meet with the requirement of the position before you apply.
Duties & Responsibilities
RESPONSIBILITIES AND DUTIES INCLUDE: (BUT NOT LIMITED TO)
- Deliver excellent customer service by promptly & professionally answering questions.
- Receiving orders from customers via mail, phone, or other electronic means.
- Obtaining customers’ details and billing information and entering the information correctly on the order form.
- Converting Quotations into orders and complete the Order process from start to finish. - A requirement
- Request prepayment for orders if required
- Submit payment requests to Director, Finance and General Manager.
- Ensure all orders are sent to suppliers (negotiating better pricing and lead time) communication with customers and internal teams and managing order statuses.
- Send order acknowledgements to the clients and inform client about prices, delivery dates, expiry dates and anticipated delays.
- Inform clients of order status, shipment information & any delays.
- Before finalising orders, confirm product availability, pricing & order accuracy.
- Manage cancellations, returns, & changes to orders in accordance with company guidelines.
- Accurately updating and adding all relevant information and capture the orders and customer information on the Orders Excel spreadsheet and Kerridge.
- Inspecting outgoing orders to ensure compliance with customer specifications.
- Reviewing reports to ensure customer orders are delivered on time and in full.
- Reporting:
- Prepare and submit weekly reports on all orders and back-order reports.
- Prepare and send back-order report and giving details of status of order per week to each client
- Work together with logistics & warehouse partners to guarantee on-time delivery.
- Assist with reporting low inventory & keeping an eye on stock levels.
- Work closely with the sales team to support campaigns, events & promotions.
- Liaising with the sales teams & 3PL (third-party logistics) for customer orders, delivery dates, credit investigations and credit approvals.
- Attend interdepartmental meetings.
Desired Experience & Qualification
Experience and Skills
- Minimum of 5 years Proven working experience in an Orders department – where you manage the entire order lifecycle, from receiving customer orders to ensuring timely and accurate fulfilment of the orders.
- Experience working in an Electrical supply or manufacturing of Electrical Panels or electrical components environment would be a definite advantage.
- Attention to detail and accuracy in work and reporting - Essential.
- Ability to work well in a pressurised environment.
- Ability to adapt to changing circumstances.
- Excellent communication in English both written & verbal.
- Strong interpersonal skills.
- Excellent organisational and problem-solving abilities.
- Strong negotiating skills.
- Excellent numerical skills
- Excellent teamwork abilities.
Qualifications:
- Matric.
- Qualification in Supply chain and/or Office Administration.
- Own reliable vehicle and Valid drivers license.
Package & Remuneration
R18 000 per month tctc
