Introduction
Installations, Configurations, Support, Troubleshooting, Remote Administration, MS Server operating systems.
EE/AA VACANCY
Duties & Responsibilities
- Install, configure and support all Microsoft server operating systems.
- Install, configure and support all Microsoft and other application software.
- General hardware installation and troubleshooting (Server and Networking).
- General troubleshooting on all IT related equipment.
- Respond to and resolve support calls at customer sites.
- Respond to and resolve support calls via remote connection.
- Be able to assist customers telephonically.
- Logging and following up calls with external suppliers and service providers
- Remote administration of servers and networks.
- Compile server and networking configuration documentation for client sites.
- Execute orders and follow up service and repairs with external suppliers.
- Identify possible risks or problems and remediation thereof.
- Assist with management of the support team and provide 2nd line escalation for technical issues (from helpdesk support engineers).
Desired Experience & Qualification
- Matriculation certificate.
- InternationalMCSE / MCSA or equivalent certification
- A+, Server+, N+ or similar qualifications.
- Networking and Firewall experience.
- Min 5 years’ server support and maintenance experience
- Must have own transport and the ability to work after hours (on short notice) when required.
- Excellent understanding of Windows Event logs and how to identify problems.
- Excellent troubleshooting skills.
- Knowledge of backup solutions like Veeam and other backup applications (configuration, use and troubleshooting).
- Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).
- Advanced knowledge of Active Directory.
- Experience with the configuration and administration of Office 365.
- Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers and Networking).
- Working knowledge of server hardware systems such as RAID.
- Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
- Good knowledge of TCP\IP networking is required.
- Good knowledge of server software and systems.
- Experience with configuring routers and wireless access points.
- IT security focused.
- Excellent communication skills
Package & Remuneration
- Cost to company between R35 000 – R45 000 (including Medical aid). Dependent upon qualifications, experience and skill level.
- Medical aid (50% paid by company, 50% by employee).
- Reimbursement for company travel.
- Overtime paid in the form of commission.
- Company provided laptop.
