Job Summary:

We are seeking a highly skilled Level 2 NOC / Data Center Technician to join our operations team. This role is responsible for monitoring, maintaining, and troubleshooting infrastructure in a 24/7 mission-critical environment. The ideal candidate will be proficient in Linux command-line tools, comfortable with remote management of switches, firewalls, and servers, and possess a strong understanding of networking fundamentals and incident response protocols.

Key Responsibilities:

Monitor system and network health using tools such as Nagios, Zabbix, SolarWinds, or similar.
Respond to and resolve Level 1 and Level 2 alerts and incidents related to servers, switches, firewalls, storage, and connectivity.
Use CLI (Command Line Interface) to troubleshoot and remotely manage:
- Switches (Cisco, Juniper, Arista)
- Firewalls (Palo Alto, Fortinet, Cisco ASA)
- Servers (Dell iDRAC, HP iLO, IPMI, BMC)
Perform routine maintenance and validation checks on data center systems.
Execute Linux commands and scripts to manage processes, users, logs, file systems, and services.
Escalate issues to Level 3 engineers or vendors as necessary.
Maintain detailed records of incidents, actions taken, and resolutions in the ticketing system.
Support deployments, patches, and firmware upgrades during maintenance windows.
Follow and refine standard operating procedures (SOPs) and change management processes.
Collaborate with engineering, infrastructure, and security teams to ensure service availability and performance.

Required Skills and Experience:

2+ years of experience in a NOC or data center operations environment.
Proficiency in Linux CLI (e.g., top, ps, netstat, ip, ssh, rsync, journalctl, systemctl, etc.)
Experience using remote console tools (iDRAC, iLO, KVM over IP, serial console).
Familiarity with basic network troubleshooting tools and commands (ping, traceroute, telnet, tcpdump, etc.)
Working knowledge of Layer 2/3 networking, VLANs, subnets, NAT, and firewall rules.
Comfortable interpreting syslogs and system alerts.
Experience with a ticketing system (ServiceNow, Jira, Zendesk, etc.)
Strong documentation and communication skills.

Preferred Qualifications:

Certifications: CompTIA Network+, Linux+, CCNA, or similar.
Experience with automation or scripting (Bash, Python).
Knowledge of cloud networking and hybrid environments.
Familiarity with configuration management tools (Ansible, Puppet, etc.)

Shift & On-Call Requirements:

Must be available for rotational shifts, including nights/weekends as needed.
On-call rotation may be required.

Requirements

Remote Work Requirements

All our positions are fully remote (work from home). To ensure smooth operations, performance, and compliance with our standards, all team members must meet the following requirements:

Internet & Power Backup
• Minimum 100 Mbps fibre internet connection
• Battery backup/power solution for your internet connection to prevent downtime during outages

Device & Hardware
• Bring Your Own Device (BYOD) with battery backup
• Noise-cancelling headset for clear communication on calls and meetings

Minimum Device Specifications
• Intel i5 processor or higher
• 8–16+ GB RAM
• Less than 5 years old
• Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance

Posted By

Shane Betrix

NetOps Africa

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