Installations, Configurations, Support, Troubleshooting, Remote Administration, MS Server operating systems.

EE/AA VACANCY

Install, configure and support all Microsoft server operating systems.
Install, configure and support all Microsoft and other application software.
General hardware installation and troubleshooting (Server and Networking).
General troubleshooting on all IT related equipment.
Respond to and resolve support calls at customer sites.
Respond to and resolve support calls via remote connection.
Be able to assist customers telephonically.
Logging and following up calls with external suppliers and service providers
Remote administration of servers and networks.
Compile server and networking configuration documentation for client sites.
Execute orders and follow up service and repairs with external suppliers.
Identify possible risks or problems and remediation thereof.
Assist with management of the support team and provide 2nd line escalation for technical issues (from helpdesk support engineers).

Matriculation certificate.
InternationalMCSE / MCSA or equivalent certification
A+, Server+, N+ or similar qualifications.
Networking and Firewall experience.
Min 5 years’ server support and maintenance experience
Must have own transport and the ability to work after hours (on short notice) when required.
Excellent understanding of Windows Event logs and how to identify problems.
Excellent troubleshooting skills.
Knowledge of backup solutions like Veeam and other backup applications (configuration, use and troubleshooting).
Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).
Advanced knowledge of Active Directory.
Experience with the configuration and administration of Office 365.
Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers and Networking).
Working knowledge of server hardware systems such as RAID.
Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
Good knowledge of TCP\IP networking is required.
Good knowledge of server software and systems.
Experience with configuring routers and wireless access points.
IT security focused.
Excellent communication skills

Cost to company between R35 000 – R45 000 (including Medical aid). Dependent upon qualifications, experience and skill level.
Medical aid (50% paid by company, 50% by employee).
Reimbursement for company travel.
Overtime paid in the form of commission.
Company provided laptop.

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