Elevate Hospitality at our 5-Star Destination for Lodging, Dining, Events & Weddings!
Are you a seasoned hospitality professional with a passion for excellence? Do you thrive in leading teams to deliver exceptional guest experiences? If so, we invite you to become a key player in our prestigious 5-star lodge, renowned restaurant, and exquisite events, conferences, and weddings venue.
Role Overview
The General Manager (GM) is responsible for the overall management and leadership of the business, ensuring operational excellence, superior customer service, and sustainable growth. The GM must be a strong all-rounder who thrives in a fast-paced environment, balancing operational control with strategic vision.
The General Manager reports directly to the Managing Director/Owner. Departmental managers and supervisors will report to the General Manager.
Key Responsibilities
• Operational Management: Oversee all business operations, ensuring compliance with systems, processes, and controls.
• Leadership & People Management: Lead, motivate, and develop staff, fostering accountability, discipline, and teamwork.
• Availability & Commitment: Be available 24/7, including weekends, to ensure operational continuity and address emergencies.
• Customer Service Excellence: Drive customer service standards to the next level, ensuring outstanding experiences at all customer touchpoints.
• Food Production & Cost Management: Actively participate in food production, oversee costing, portion control, supplier management, and menu development.
• Marketing & Business Growth: Lead marketing initiatives, using modern digital strategies and traditional methods to drive brand awareness and growth.
• Strategic & Financial Acumen: Ensure financial discipline through budgeting, cost control, and analysis of business performance for sustainable growth.
Minimum Requirements
Qualifications and Experience
• Relevant tertiary qualification in Business Management, Hospitality, or related field (preferred).
• Minimum of 5–7 years’ management experience in hospitality, retail, or a related industry.
• Proven track record of operational success and leadership in high-pressure environments.
Skills and Competencies
• Strong operational management skills across multiple business areas.
• Exceptional leadership and people management abilities.
• High level of resilience, adaptability, and problem-solving capacity.
• Excellent customer service orientation with strong communication skills.
• Financial literacy with experience in budgeting, costing, and profitability management.
• Innovative thinker with strong marketing and digital strategy knowledge.
• Ability to perform under pressure in a fast-paced, dynamic environment.
Join Our Team
If you're ready to take your hospitality career to new heights and be part of an exceptional team dedicated to delivering unforgettable guest experiences, we want to hear from you! Apply now and embark on a rewarding journey with us as we redefine luxury hospitality.
Disclaimer
Please take note of the following:
If you do not agree to the terms listed below, please let us know so that we can withdraw your application and remove your information from our system.
1. POPI Act
a. You agree to let us verify the information you provided and keep it on record.
b. The information will be destroyed as soon as it is no longer needed.
2. Interview Feedback
a. No reasons will be given upon completion of an interview that has resulted in
an unsuccessful application.
b. Should you not hear from us in the next 30 working days, please deem your
application as unsuccessful.
