Customer Care Account Manager

Onepilot • Full-time • Paris, Paris, FR • €36k - €45k / year • 2d ago

Missions

Agents Management:
- Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)
- Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets
- Training of new Onepilot agents
- Structure, organize and retain the agents team
Client Performance:
- Build and maintain strong relationships with your portfolio of clients
- Deliver best-in-class quality reporting all the data needed
- Optimize processes to improve efficiency
- Identify and capitalize on upselling or cross-selling opportunities
- Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)
- Challenge and refine internal processes
- Onboarding of new clients with the support of your Account Director

Conditions & avantages

A pivote role in a fast-paced environment
Competitive salary and equity package (BSPCE)
Flexible remote policy (hybrid, not fully remote)
HR review twice a year to support your professional growth
MacBook, annual team offsites, all-hands and more!

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