Introduction
A branch manager is an executive who is in charge of a particular location or branch. Branch managers are typically responsible for all of the functions of that branch, including hiring employees, marketing, building a rapport with the community to attract business, assisting with customer relations, and ensuring that the branch meets its goals and objectives in a timely manner.
Duties & Responsibilities
- Implementing all standard operating procedures adopted by the company
- Direct production, both boards and cab fit warehouses, customer service, human resources, administration and sales
- Management of staff requirements including approvals of overtime and incentives
- Direct company operations to meet budget and other financial goals.
- Assess local market conditions and identify current and prospective sales opportunities
- Customer liaison and resolution of complaints
- Develop, establish, and direct execution of operating policies to support overall company policies and objectives.
- Participate in the growth strategies to support overall business objectives and plans
- Establish the performance goals, allocate resources, and manage staff
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Completion of all BM administrative functions - credit notes, payspace, signing of inventory issues etc.
- Weekly operations meeting with all key staff and supervisors
- Planning and achieving sales targets
- Ensuring daily cycle counts are conducted
- Motivating and supervising employee
- Overseeing inventory needs and undertaking office management and administration.
- Recruiting quality employees to provide high-quality customer support
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Stay abreast of competing markets and provide reports on market movement and penetration
- Network to improve the presence and reputation of the branch and company
- Ensuring daily production output targets are achieved
- Accountable for stock management
- Increasing of branch profits and turnover by coaching and guiding sales people
- Weekly 1 on 1 with each sales person focused on customer requirements and how to improve service levels
Desired Experience & Qualification
- Grade 12 Qualification or related tertiary qualifications in Business Management
- Min 4 years’ experience in a senior management position
- Computer Literate in google apps, and MS office (excel, word)
- Ability to motivate staff and create a positive environment
- Experience in the woodworking industry
- Proven branch management experience or similar role
- Management of people - min 15 people
- Experience on an ERP system, preferably SAGE Evolution
- Experience in implementing operational processes
- Excellent leadership and decision-making skills
- Great communication and interpersonal skills
- Sufficient knowledge of modern management techniques and best practises
- Ability to meet sales targets and production goals
- Excellent organizational skills
- Results driven and customer focused
- Able to multitask, prioritize, and manage time efficiently
- Ability to effectively multi task
- Excellent problem solving skills
