Function and Business Unit: Infrastructure - ITS

Description of the role and purpose of the job: The EUC Specialist is responsible for overseeing and executing all technical requirements for development of the End User Computing requirements.

Key responsibilities:

● Design, build, deployment and maintenance of the end user image (Global Desktop), based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements and best practice, for Shared Services customers.

● Maintenance of the Group Policy for EUC environments, including AGPM and the Policy management of the desktop environment. Support for GPO for Africa Shared Services countries is only for escalations.

● Responsible for administration, management and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements and collections, for SA and Africa Shared Services customers.

● Reporting for all SCCM end-user related elements, including Patch compliance for SA and remediation in this area.

● Support and administer the Intune environment, including responsibility for policy creation and administration, ensuring device compliance, and second level support for end-user interactions in this area.

● Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.

● Ensuring all workstations are compliant with the latest virus definitions and ability to resolve errors using Intune

Skills and attributes required for the role:

Skills:

• • Relevant Tertiary/IT qualification

• • Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation

• • Hands-on experience in Office 365 and Intune will be advantageous

• • Comfortable to lead in their area of expertise, but also able to follow as required by the team

• • Good organisational skills to ensure effective planning and prioritization takes place regularly

• • Proven experience supporting core business applications for a medium to large firm at a 2nd\3rd level

• • Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS)

• • Strong understanding of PowerShell/Windows Scripting

• • Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles

• • Experience\Understanding of ITIL Concepts, Change Management Processes, Incident and Problem management

• • Ability to deal effectively with individuals at all levels

* Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed

Personal attributes:

• • Excellent client focus

• • Service oriented and willingness to help

• • Ability to deal with conflict

• • Extremely high level of confidentiality and integrity

• • Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations

• • Ability to multi-task

• • The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity

• • The ability to work well under pressure and to perform to deadlines

• • Team player who is self-aware

• • Strong organisation skills; a self-starter with initiative, ability to foster innovation and a logical approach to problem solving

• • Sound decision making ability with the ability to consult where needed

• • Focus on continuous improvement within the ITS function while advancing an ethical environment

• • High level of attention to detail and a desire to drive quality

• • The ability to work unsupervised

Minimum requirements to apply for the role (including qualifications and experience):

• • Relevant Tertiary/IT qualification

• • Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation

• Working knowledge of Microsoft services (Active Directory, Group Policy, DNS)

SWATX

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EUC (End User Computing Requirements) Specialist (South Africa)