Company Description
Accor Commercial, Digital and Tech is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to delivering the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
Accor Commercial, Digital and Tech jobs in the tech field where intelligence is above all human!
Job Description
We are the Commercial, Digital & Tech department of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry;
With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized, memorable, and sustainable experiences.
Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.
Here, your scope will have no boundaries, so dare to impact on the world with us!
Here is where your greatest challenge awaits you:
This involves handling and resolving the most sensitive and complex cases for Accor customers, who remain dissatisfied or contact members of the Executive Committee, concerning their booking process, their hotel stay, the ALL Accor loyalty programme or certain crisis situations.
Some cases require legal expertise or the involvement of Accor's various departments (Legal, Security, Technical, Operations, etc.) to effectively resolve these priority issues.
Your mission:
