Introduction
Brings affordable, leading and differentiated Cyber Security solutions and Managed Services to SMBs, mid sized businesses, and large enterprises. We protect customers from cyber security threats so that they can focus on staying in business and thriving in their markets.
Offers a comprehensive suite of solutions and services, including: ISO27001 Readiness Assessment, POPIA Readiness Assessment, Cyber Security Consulting, Pen Testing & Vulnerability Assessments, Virtual CISO, Managed Firewall, Managed ZTNA, Managed SD-WAN, Managed Email Security, Managed DMARC, Managed BEC, Managed Endpoint Protection, Patch & Vulnerability Management, Managed Privileged Access, Managed SOC, Managed EDR, Managed XDR, Deepfake Threat Detection & Prevention, Cyber Incident Response, Digital Forensics, Cyber Warranty, Third Party Risk Management, and Continuous Threat Exposure Management.
Duties & Responsibilities
Customers Relationship Management:
Build and maintain strong, long-term relationships with assigned Customerss, acting as a trusted advisor and partner.
Understand Customerss' business objectives, cybersecurity priorities, and evolving needs.
Serve as the primary point of contact for all Customers inquiries and issues, ensuring timely and effective resolution.
Conduct regular Customers meetings and check-ins to discuss performance, identify opportunities, and build rapport.
Account Growth and Development:
Proactively identify and pursue upselling and cross-selling opportunities within existing Customers accounts, promoting the full range of solutions and services.
Develop and execute account plans to achieve revenue targets and expand the company's footprint within assigned Customers.
Identify and qualify new opportunities within existing accounts.
Understanding of Cybersecurity Solutions and Services:
Develop and maintain a strong understanding of entire portfolio of cybersecurity consulting and managed security services.
Effectively communicate the value proposition of our solutions to Customers, aligning them with their specific needs and challenges.
Stay up-to-date on the latest cybersecurity trends and threats relevant to our Customers in the South African context.
Sales and Negotiation:
Lead the sales process for upselling and cross-selling opportunities, including proposal development, presentations, and negotiations.
Collaborate with internal teams (e.g., technical specialists, service delivery) to develop tailored solutions for Customers.
Effectively close deals and achieve sales targets.
Customers Retention and Satisfaction:
Focus on Customers retention by providing exceptional service and ensuring Customers realize the value of solutions.
Proactively address Customers concerns and work to resolve any issues promptly and effectively.
Monitor Customers’ satisfaction levels and implement strategies to improve them.
Reporting and Forecasting:
Maintain accurate and up-to-date records of Customers interactions, opportunities, and sales activities in the CRM system.
Develop and provide regular reports on account performance, sales forecasts, and Customers satisfaction.
Collaboration with Internal Teams:
Work closely with service delivery teams to ensure seamless onboarding and ongoing support for Customers.
Collaborate with marketing on account-based marketing initiatives.
Provide feedback to product and service teams based on Customers needs and market trends.
Desired Experience & Qualification
QUALIFICATIONS & EXPERIENCE
Package & Remuneration
R40 000 - R50 000 per month
