As an International Customer Success Manager at Fairly Made®, your mission is to ensure that every textile brand you work with experiences the highest level of satisfaction and long-term value from our solutions. From the moment of signature, you will guide your clients through their entire journey, acting as both a trusted advisor and the main point of contact for their success.
Your key responsibilities:
Drive customer growth and performance: Manage the entire customer lifecycle, from onboarding to renewal, with a focus on maximizing account value, adoption, and revenue growth.
Develop strategic partnerships: Build trusted relationships with key stakeholders and identify levers to transform satisfaction into tangible business expansion.
Detect and activate growth opportunities: Anticipate client needs, analyze usage patterns, and proactively propose new features or services to drive upsell and cross-sell.
Deliver impactful and ROI-driven solutions: Align our offering with each client’s strategic priorities, demonstrating clear business impact and measurable results.
Secure retention and expansion: Prepare timely commercial proposals, ensure smooth renewals, minimize churn, and lead account growth plans to exceed targets.
Act as a business advocate: Represent client insights to internal teams to guide product evolution and strengthen our market positioning.
Monitor performance and share insights: Report on revenue performance, client portfolio evolution, and key learnings during weekly reviews with your manager.
