Job Title
Account Manager – Events & Telemarketing (Remote, Project-Based)
Overview
We’re seeking a detail-oriented and proactive Account Manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with South Africa time zone (GMT+3) for meetings, reporting, and daily coordination.
Key Responsibilities
- Call Center Oversight: Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.
- Quality Assurance: Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.
- Content & Script Management: Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.
- Team Coordination: Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.
- Reporting & Analytics: Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.
- Strategic Planning: Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.
- Timeline Management: Set and manage project timelines, ensuring all deliverables are met on schedule.
- Proven experience in account management, call center management, or telemarketing leadership.
- Strong understanding of quality assurance practices and call center metrics.
- Excellent organizational skills and ability to meet deadlines in a fast-paced, project-based environment.
- Exceptional communication skills, both written and verbal.
- Proficiency with project management tools, reporting software, and spreadsheets.
- Availability to work in sync with South Africa’s time zone .
- Type: Remote, project-based contract.
- Compensation: Competitive, based on experience and project scope.
