You would like to work in an international team where the values of sharing, caring and the desire to have a positive impact on society come alive every day? Then you’ve come to the right place!
The Customer Success team is looking for a new member! Reporting to Julien (Customer Service Director) and supervizing the International Customer Success team, you help local authorities and transport operators to adopt and set up a Demand Responsive Transport (DRT) software solution in international territories.
Your missions
Team Management
You supervise the International team: organization, coaching, regular reviews,
You help the team develop their skills in project management and identifying upsells,
You identify training needs, support the development of autonomy and product/business expertise,
You are the daily point of contact between the International team and management.
Project Management
You support our customers in their DRT challenges (opening up territories, first/last mile mobility, transport for people with reduced mobility, etc…) by helping them to define the precise scope of their projects,
You manage the deployment of the Padam DRT suite at our customers’ sites from A to Z and train their teams in our tools (bus driver application, booking interfaces, fleet management interface, algorithms),
You create dashboards and use analytical tools to track key performance indicators (KPIs) such as Monthly Active Users, generating actionable insights to optimize customer outcomes,
You generate business performance reports for our clients and share data-driven insights to help them make informed decisions and refine their strategies.
Client relationship
You maintain and develop strong, long-lasting relationships with strategic clients, ensuring their needs are efficiently met,
You handle client escalations and collaborate with internal teams to resolve issues swiftly and effectively. When necessary, you engage the Deploy and Support team to take appropriate action,
You collect and analyze customer feedbacks to help drive product improvements and adjust our offerings accordingly,
Finally, you interact on a day to day basis with Julien and participate to the Customer Success strategy definition.
