Introduction
The Technical Product Specialist is the key subject matter expert for a specific software product or platform. They bridge the gap between the technical development team, business stakeholders, and customers. Their primary mission is to support the entire product lifecycle by ensuring deep product knowledge is disseminated, requirements are accurately translated, and the product meets both user needs and business objectives.
Duties & Responsibilities
Product Expertise & Internal Advocacy:
- Act as the primary source of truth for the product’s features, capabilities, and technical constraints.
- Develop and maintain comprehensive product documentation, including user guides, feature descriptions, and internal wikis.
- Train and enable customer-facing teams (Sales, Marketing, Support) on product functionality and value propositions.
- Answer complex product-related questions from internal teams and customers.
Requirements & Analysis:
- Collaborate with Product Managers to gather and analyze business requirements from stakeholders and customers.
- Translate high-level business needs into detailed, actionable user stories, feature specifications, and acceptance criteria for the development team.
- Conduct market and user research to understand user pain points, behaviors, and competitive landscape.
Development Support & Lifecycle Management:
- Work closely with the development team (e.g., in an Agile/Scrum framework) to clarify requirements and answer questions during sprints.
- Participate in product backlog grooming, sprint planning, and retrospective meetings.
- Perform User Acceptance Testing (UAT) to validate that features are built according to specifications and meet quality standards before release.
- Assist in the planning and execution of product releases, including the creation of release notes and internal communications.
Data-Driven Insights & Feedback Loop:
- Monitor product performance and usage metrics using analytics tools (e.g., Google Analytics, Mixpanel, SQL).
- Synthesize user feedback from support tickets, surveys, and interviews to identify trends and inform the product roadmap.
- Report on feature adoption and success, providing data-backed recommendations for improvement.
Desired Skills & Qualifications
Hard Skills:
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
- 2+ years of experience in a product-related role (e.g., Business Analyst, QA Tester, Technical Support) within a software/IT environment.
- Proven experience in writing user stories and technical specifications (e.g., in Jira, Azure DevOps).
- Strong understanding of Agile/Scrum software development methodologies.
- Basic technical acumen; understanding of APIs, databases, and UI/UX concepts is highly desirable.
- Proficiency with analytics and data visualization tools.
Soft Skills:
- Exceptional Communication: Ability to explain complex technical concepts clearly to non-technical audiences and vice versa.
- Analytical & Problem-Solving Mindset: Strong ability to analyze data, identify root causes of issues, and propose effective solutions.
- Empathy & User-Centricity: A passion for understanding user needs and advocating for the best possible user experience.
- Collaboration: A true team player who can build strong relationships with developers, designers, and business stakeholders.
- Detail-Oriented: Meticulous attention to detail when documenting requirements and testing features
Package & Remuneration
Market related.
