INFINIA is a human-centric design & innovation company that designs and develops new technologies, products, and experiences across three main business divisions:
- Experience Design: We bring digital and physical spaces together to maximize user/customer engagement. We design and develop custom exhibition products to create audiovisual and immersive experiences.
- Products & Development: We provide on-the-shelf products in the marine, hospitality, advertisement, and IOT Sector
- Technology: We design, develop, and manufacture cutting-edge technologies from IoT devices to satellite systems to solve customers’ most challenging operational problems.
We invite you to explore the opportunities to be a part of a dynamic team that thrives on pushing the limits of what’s possible to shape tomorrow.
Upon becoming a part of our team, you'll have the chance to collaborate with highly talented and seasoned professionals, engage in large-scale global projects that offer international expansion prospects, and utilize cutting-edge future technologies.
Responsibilities include but are not limited to
- Manage and coordinate the entire process from the entry of customer orders into the ERP system to their delivery,
- Ensure that orders are delivered on time and in full according to the promised delivery dates by coordinating with relevant departments (planning, quality, logistics, warehouse, production, purchasing, and technical teams) and ensuring smooth workflow,
- Maintain regular communication with customers to provide updates on order status, delivery dates, and any potential delays,
- Increase customer satisfaction by listening to complaints and issues, developing appropriate solutions, and escalating them to senior management when necessary to ensure action is taken,
- Share and follow up on post-delivery customer feedback with relevant departments,
- Participate in customer meetings and provide support during product or solution presentations,
- Communicate with technical teams when necessary to coordinate the development of solutions for specific customer requests,
- Prepare regular reports related to processes and ensure that records in the ERP system are kept up to date.
- Graduated from Engineering or Technical departments of universities (preferably Industrial, Electrical/Electronics, etc.),
- Newly graduated or with 1–3 years of experience in a similar position (such as sales support, order/shipment tracking, customer relations),
- Proficient in MS Office programs and preferably familiar with ERP systems,
- A good team player with strong communication skills and a solution-oriented mindset,
- Preferably has basic knowledge of technical products,
- No restrictions on domestic or international travel,
- Holds a Class B driver’s license,
- For male candidates, military service must be completed.
Best reasons to join INFINIA
If honesty, open communication, curiosity, and continuous learning matter to you, you should apply INFINIA. Besides the culture, here are a few reasons to apply;
- Development Support: Focus on your growth with annual training support. We encourage and financially support your participation in the training sessions you wish to attend.
- Enrich Your Social Life: Spice up your social life by choosing perks from the INSTORE App. Options include gym memberships, gift cards, workshops, venue tickets, and more.
- Comprehensive Remuneration Package: Your hard work matters to us. That's why we offer a comprehensive remuneration package consisting of different pillars.
- Health Insurance: Your health comes first. We ensure your well-being with comprehensive health insurance coverage.
- Birthday Leave: Your birthday is special to us! Enjoy an extra day off to celebrate your birthday.
The future of technology and innovation is waiting for you. Don't forget to visit our website.
At INFINIA, we champion diversity and equal opportunity, valuing talent beyond gender, ethnicity, or background. Your data is processed under KVKK, shared only when necessary for recruitment, and never used unlawfully.
By applying, you consent to this. Learn more: https://l24.im/HRumn
