Access Network Engineer

Huawei Telekomünikasyon Dış Ticaret Ltd • Full-time • Ankara, Ankara, Turkey • 6h ago

Handle customer tickets and preparing the solution implementation documents.
Collecting, tracking and fixing the problems.
Researching technical issue.
Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
On-site support in case of major or critical problems
Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process
Customer Management Experience (Experience leading the projects)
Access products E2E analysis and troubleshooting;
Prepare the weekly/monthly report and present to customers;
Available after hours and weekends as needed and willing to work on-call rotation
Available to travel domestic and international , work location is Ankara

Engineering degree in Electronics or Computer Science or related field.
Advanced level of English is required.
Min. 2 years of experience in telecom industry especially in Access or Datacom Networks
Have the in-depth working knowledge of IP. (LAN/WAN network configuration & troubleshooting)
Basic understanding of GPON, IGMP, ARP, SNMP, ONT, Homegateway
CCIP/CCNP certificates or relevant certification, is preferred
Excellent interpersonal and communication skills, good team spirit, and adaptability.
Good problem solving, learning and reporting skills.
Good at all kinds of report making and presentation.
Good ability to diagnose network alerts, events or issues
Ability to work in a dynamic and heavy working environment.
Should be able to work as part of a project team or as an individual contributor
Essentially a Good Team Player
Ability to lead the team cooperation

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