Company Description
SGS Brightsight is the world’s largest independent security evaluation lab, with accredited facilities across the globe. Our teams in Delft (The Netherlands), Barcelona and Madrid (Spain), Graz (Austria), Meyreuil (France), Beijing and Shanghai (China), Singapore, and the USA are dedicated to helping companies ensure their products comply with the latest security regulations and requirements. With over 35 years of experience in evaluating IT products across various industries, we work at the forefront of security, evaluating products against stringent governmental and private standards.
At SGS Brightsight, our knowledge-driven environment is powered by professionals from diverse technical backgrounds. We pride ourselves on fostering an open, ambitious, and international atmosphere that values continuous growth. More information about our work can be found at SGS Brightsight: Security Evaluation Lab.
Job Description
The Quality Manager is responsible for establishing, implementing, maintaining, and continuously improving the quality management systems for both the IT security testing laboratory (ISO/IEC 17025) and the certification body operations (ISO/IEC 17065). This role ensures compliance with international standards, accreditation requirements, and regulatory obligations while fostering a culture of quality excellence.
Key Responsibilities
Quality Management System
- Develop, implement, and maintain integrated QMS documentation for ISO/IEC 17025 and ISO/IEC 17065 operations
- Ensure compliance with accreditation body requirements and relevant regulatory frameworks
- Conduct management reviews and prepare quality reports for senior leadership
- Support the organization through accreditation audits, surveillance assessments, and re-assessments
- Monitor and analyze quality metrics, KPIs, and performance indicators
Laboratory Quality (ISO/IEC 17025)
- Oversee technical competence and procedures
- Support to develop and implement new processes and methods
- Oversee the internal and external quality audits
- Monitor non-conformities and corrective actions
- Support continuous improvement of the quality management system
- Support Handle appeals, complaints, and dispute resolution processes
Certification Body Quality (ISO/IEC 17065)
- Oversee technical competence and procedures
- Support to develop and implement new processes and methods
- Oversee the internal and external quality audits
- Monitor non-conformities and corrective actions
- Support continuous improvement of the quality management system
- Manage certification schemes and maintain scheme documentation
- Monitor certification processes from application through surveillance and recertification
- Support Handle appeals, complaints, and dispute resolution processes
Qualifications
Certifications
- ISO/IEC 17025 Lead Auditor or Internal Auditor certification
- ISO/IEC 17065 training or certification
Experience
- At least 3 years in accredited laboratory or certification body environment
- Demonstrated experience with ISO/IEC 17025 and ISO/IEC 17065 implementation
- Experience managing accreditation processes and audits
Skills & Competencies
Technical Skills
- Deep understanding of ISO/IEC 17025 and ISO/IEC 17065 standards
- Proficiency in quality management tools and techniques
- Strong analytical and data interpretation abilities
- Familiarity with accreditation bodies (ILAC, IAF, national bodies)
Professional Skills
- Excellent written and verbal communication
- Strong leadership and team management
- Project management capabilities
- Attention to detail and organizational skills
- Problem-solving and decision-making aptitude
Personal Attributes
- High ethical standards and integrity
- Commitment to impartiality and independence
- Continuous learning mindset
- Ability to manage multiple priorities
- Diplomatic and collaborative approach
Working Conditions
- May require occasional travel for training, audits, or accreditation meetings
- Standard business hours with flexibility for audit schedules
Additional Information
SGS Brightsight provides a very good training program, from the basics to expert level We offer a supportive work environment that fosters professional growth and development We offer a competitive salary package based on the candidate.
At SGS Brightsight you will:
- Be part of a multicultural team with highly motivated colleagues from all over the world
- Work for the recognized global leader in security evaluations
- Work with all major developers on their latest innovations
- Enjoy an informal and intellectually challenging work environment.
