About us
Today, the mid-market segment (300 to 5k employee companies) is vastly underserved when it comes to their procurement processes. These companies struggle with outdated and old fashioned tools, dragged down by decades of tech legacy that create more problems than they solve in the day-to-day work of their employees.
Pivot is committed to solving this by building a smart, engaging and user-friendly procurement tool for employees, streamlining purchase processes while providing the right level of control and reporting. We are creating automations and integrations that simplify the work across all finance teams, freeing them up to be more strategic... and surely happier too!
The adventure started mid-2023 with three founders, former C-levels from fintech unicorns (Qonto and Swile) and highly experienced engineer from top-notch tech companies.
Since then we’ve raised €5M in pre-seed and €20M in Series A with tier-1 investors and built a team of 50 with a product operating with +50 customers across 15 countries.
We are looking for smart, execution-driven people to join our team, with a strong focus on excellence and a desire to achieve great things as a team.
Your role
Pivot is seeking a highly motivated and experienced Customer Success Lead to join our Operations team. This role is crucial in ensuring our clients receive outstanding support and an exceptional customer experience once they are onboarding on Pivot tool. You will be the first line of defense for any kind of client issues or requests and will play a key role in evolving our Operations processes and tools. Working hand-in-hand with the Head of Operations, you’ll be fundamental in ensuring customer satisfaction, our north star KPI at Pivot.
Your Mindset
A solver who sees every challenge as an opportunity
A client-first approach, ready to go above and beyond client expectations
A growth-minded individual eager to scale with a dynamic company
Requirements
You have at least 4/5 years of experience in customer success or a related field within a SaaS or software environment
You have experience in building a team and managing them - while remaining operational and hands on
You have excellent problem-solving abilities and technical proficiency to troubleshoot product-related issues
You know how to talk to clients, delivering relevant answers and reinsuring them
You have strong project management skills and the ability to juggle multiple priorities
You have a proven track record in startup environment of building and managing Success and Support operations from scratch (e.g., put in place and improve processes and tools)
You are proactive, able to prioritize, and willing to thrive in our rapidly growing startup environment and contribute energetically to our collective success
You pay close attention to details, an excellent listener, and a valuable team member
You are fluent in English and French, other languages are a plus
What you will get
A competitive salary package plus equity (BSPCE).
The Morning Bourse experience, including a gym (with showers), a café, two rooftop terraces with an amazing view of Paris.
Free access to all Parisian Morning buildings (free sport classes, events and talks).
An onsite office first work policy.
The richness of a multicultural and international team (15 nationalities).
A unique chance to grow with a fast-scaling innovator.
