Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
Please note, this is a Fixed Term Contract until 31st December 2025.
Working hours are Monday - Friday, 9am - 5pm.
As Customer Service Coordinator, you will support the operations team in delivery of on time, right first time, analytical services to customers. You will be the liaison between customers, and the Eurofins lab and operations teams, tracking the progress of samples from collection through to reporting, ensuring samples are booked correctly and reported on time, in full.
- Be the voice of the customer in the business: ensure that sampling service schedules are adhered to, and samples booked for the correct analysis, right first time.
- Ensure that customer sub-samples have been sent for subcontracting on time, and that subcontracting results have been received in a timely manner to allow on time reporting.
- To track logistics and intake adherence to customer schedules.
- Provide reports to customers on Eurofins performance against their Service Level Agreements, and adherence to operational service delivery metrics.
- Represent Eurofins on customer review calls to present performance metrics and obtain customer feedback on improvement areas.
- Work with operations and lab teams to ensure that service improvements are implemented to ensure adherence to service level agreement KPIs.
- Handle customer enquiries and provide timely responses.
- Manage incoming phone enquiries and ensure timely resolution. Proactively follow up with departments to ensure responses are given to customers in a timely manner.
- Actively manage contracts/customers through regular phone/email and MS Teams contact.
- To work closely with the Commercial team in customer retention and development, including issuing and updating quotes, and updating the CRM, ComLims and LIMS systems.
- Work with department leads to ensure they meet customer requirements and KPIs.
- Issuing reports to customers from LIMS and completing bespoke reporting requirements.
Qualifications
- Educated to degree level or equivalent.
- Previous experience of working in an administrative function in a business environment.
- Computer literate.
- Hard working self-motivated, disciplined, and professional team player
- Ability to work well under pressure.
- Excellent attention to detail
- Ability to multi-task, prioritise, organise and co-ordinate your own workload.
- Ability to influence individuals where there isn’t a direct reporting line.
- Good communication skills
Additional Information
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
