The TAM is the single point of contact and customer advocate for the account, working closely with all the Efficient IP departments (Delivery, Support, Product Management, R&Q, Sales, and Presales) on prioritizing and managing all customer requests and escalations. As post post-sales position, you will be part of the Customer Services team of Efficient iP, including the Professional Services, Project Managers, and the Training.
Key Responsibilities:
-Develop a deep understanding of the customer’s business/technical needs to provide technical information, guidance, and assistance.
-Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.
-Facilitate priority resolution of service issues and keep information flowing to guide the customer in maintaining their EfficientIP solution up-to-date.
-Coordinate internal resources as required in order to speed up, secure, and enhance all EfficientIP service-related activities to make sure the Customer will receive the proper handling and attention.Organize and coordinate regular technical meetings to follow up with the current operational and project requests.
-Quarterly, organize service reviews to present overall support case analysis, Service KPI, Projects status, Solution news (Road Map, New Software release).
