Company Description
We are a leader in the automotive software industry supporting world leading brands. Our platform provides the full end-to-end electronic 'Sales Lead Management' system that encompasses all the facets our customers need to effectively manage all of their sales leads and ongoing customer relationships.
This role will be a client facing support role based out of our Durbanville office in Cape Town.
Revolutionizing the traditional sales enquiry process, autoHUB gives you the evolving technology to effectively manage any sales leads, with immediate access to your key performance figures in one consolidated online system. Tailored to suit the car buying process, autoHUB gives you full visibility around your dealership's sales performance
Job Description
As a member of our software support team, you would be responsible for troubleshooting software queries via email or phone from our local and international customer base.
In addition to support, you will also play a key role in delivering customer training, ensuring dealerships and partners are fully enabled to use our platform effectively. The role will generally split 50/50 between support and training responsibilities
Job Responsibilities:
- Work with a professional team of software support specialists supporting our automotive lead management platform.
- Be the point of contact for customer support across all channels — phone, email and social media. Handle approximately 15–20 daily customer calls and manage case-by-case tickets.
- Diagnose, analyze and resolve incoming customer issues on our platform.
- Assist our customers with best practice design as they use our platform to manage their sales process. Deliver structured training sessions via webinars, video calls, and in-person where required, empowering customers with clear, repeatable knowledge.
- Empower customers by adopting a knowledge centric approach to problem solving.
- Maintain record of important customer conversations in our CRM tools. Leverage ClickUp and other internal tools to track cases and workflows.
- Display thought leadership and present key insights to support team in order to improve the support function to our users.
- Develop expertise in a dedicated specialisation area (e.g., Project Management, Integrations, or Training) and take ownership of small projects to improve processes and customer outcomes.
Qualifications
- Grade 12
- At least 1–2 years of customer support or software support experience
- Degree / Diploma would be advantageous
- Exposure to lead management or CRM systems
- Customer service or software / application support experience
- Excellent interpersonal skills
- Ability to write and communicate effectively with a wide variety of stakeholders
- Strong organisational skills, professionalism, and a balanced, neutral approach to troubleshooting
- Experience delivering training or onboarding sessions is highly advantageous
- Knowledge of or experience in the automotive industry will be considered a strong plus
