Join our dynamic team at NOVOMATIC Technologies Poland as a Sports Betting Customer Service Specialist. We are looking for committed and communicative individuals who will ensure the highest standard of customer support in using our products.Form of cooperation - B2B or Contract of mandate

What you’ll be doing:

Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
Providing support in resolving issues encountered while using the website or mobile application
Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
Identifying technical errors and reporting them to the relevant departments
Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
Collecting customer feedback about the company’s services and reporting it to the relevant departments
Recommending improvements based on customers’ suggestions and comments
Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Your skills:

Excellent communication and interpersonal skills
Ability to maintain high standards of customer service even in demanding situations
Effective problem-solving skills with the ability to work under time pressure
Proficiency in Polish language (both written and spoken) at C2 level
Strong organizational skills with the ability to prioritize tasks effectively
Flexibility for shift work, including weekends and holidays

Bonus points:

Familiarity with sports betting issues and various sports disciplines
Experience in customer service, preferably in sports betting industry or a similar field
Knowledge of customer service tools, such as CRM systems
Knowledge of both spoken and written English

NOVOMATIC Technologies Poland jobs

Customer Service Specialist

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