Company Description
iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Job Description
Golden Acres may be compact at 3.2 m², but the possibilities are limitless for those who dare to dream big.
Join us at our kiosk and help empower merchants to reach new heights in a thriving community.
So, what will you do?
- You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
- You will also be accountable for driving monthly sales, activation ratio’s, staff route planning for outbound activities, proactively creating revenue-generating opportunities in line with iKhokha performance goals.
- Additionally, day to day you will;
- Open & close the store with adherence to trading times according to iK store operating hours.
- Assist in creating efficient and delightful merchant instore experiences.
- Act as an immediate support to sales agents within the iKhokha Store network.
- Oversee stock management processes within the iK Store.
In addition to the above, you will:
- Be accountable for the performance of agents based in the designated store.
- Dialling leads generated in field for conversion.
- Sales.
- Assist with traction on store ratings online.
- Customer service.
- In-field supervision of sales agent.
- Adherence to store operating hours.
- Assist in profile creations for merchants.
- Train and coach field & in-store agents.
- Monitor productivity of staff daily as per company requirement.
- Management of time and attendance.
- Conduct check-ins with merchants previously visited by agents.
- Assisting with stock management. Receiving and dispatching stock.
- Weekly stock takes and cycle counting.
- Basic understanding of POS systems for stock management.
- Management of store asset registers.
- Report back to internal stakeholders weekly/monthly on store performance.
- Report to the Store manager daily.
- Feedback on general in-store activity.
- Reporting to logistics/finance on any stock queries.
- Report in required market insights within the designated area.
Qualifications
- National Senior Certificate (Matric) Required.
Deal Breakers:
1+ years’ retail or sales experience as well as cold calling sales, field or retail experience, with the following additional requirements:
- Proficiency in MS Office Suite; specifically Word, Outlook, Excel.
- An understanding of retail and branch operating dynamics.
- Ability to convert cold and warm leads gathered by sales staff.
- Experience working with CRM systems, preferably Hubspot.
- Basic understanding of logistics processes and best practice of managing stock inflows and outflows.
- Strong commercial skills and business acumen, with the ability to execute against sales and customer service targets.
- Strong interpersonal and people management skills with proven ability to coach and energise sales people in the branch environment.
- Strong communication skills over the phone, written and in person, with the ability to speak both English and vernacular language within designated store.
In addition to the above, the experience in the following will make you a frontrunner for the role:
- Operationally strong with tactical thinking skills.
- Solid analytical ability.
- Solutions oriented and excellent team-worker who is able to motivate, manage, coach and lead a junior team.
- A confident and assertive communicator with strong influencing and negotiation skills.
- Organizational and planning skills.
- Sales Management against designated target.
- Strong negotiation skills.
Additional Information
Perks of joining the Tribe?
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in office work models.
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
- Be guided by visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning and development.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
