Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset.
We’re looking for a Project Manager to keeps day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates.
Key responsabilities:
Run daily standups:
- Prepare the agenda, ensure notes and owners are captured
- Track action items and follow through to completion
Own Linear ticket hygiene
- Draft and refine tickets with clear acceptance criteria, scope, and dependencies
- Prioritize, tag, and assign based on SLAs and capacity
- Keep statuses and dates current; close the loop on delivered work
Customer communication
- Send proactive updates on progress, risks, and timelines
- Capture feedback and translate it into actionable tickets
- Coordinate incident communications with clear, empathetic messaging
Vendor and supplier follow‑up
- Track deliverables, SLAs, and escalations
- Schedule and run touchpoints; document decisions and next steps
Cross‑functional coordination
- Partner with Engineering, Product, and Support to unblock work
- Maintain a simple operating cadence and shared source of truth
Success metrics (KPIs)
- 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly
- Customer update cadence met 100% for in‑flight projects and incidents
- Daily standups completed on schedule with decisions and owners captured
- Vendor commitments met per agreed SLAs; escalations resolved within targets
- 3+ years in IT operations, project coordination, or customer success in a tech environment
- Strong writing skills for clear ticket descriptions and customer communications
- Hands‑on experience with Jira/Linear or a similar issue tracker
- Solid stakeholder management across customers, vendors, and engineering
- Organized, detail‑oriented, and comfortable driving follow‑ups
Nice to have
- Experience in SaaS or managed services
- Familiarity with incident management and post‑mortems
- Basic technical literacy to understand APIs, integrations, and environments
- Hybrid work model: 2 days/week in Porto office;
- Supportive and collaborative team environment;
- Opportunity to learn from experienced recruiters and grow within the company;
- Involvement in international projects and clients;
- 12‑month fixed-term contract.
