Who We Are: CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client: Tablet Hotel, curated by the MICHELIN Guide, is your gateway to the world's most exciting hotels. As a Travel Specialist, you'll be the face of Tablet, delivering exceptional customer service and ensuring unforgettable experiences.
What’s your Mission?
- Customer Delight: Convert new users into loyal customers, resolve issues swiftly, and anticipate customer needs.
- Expert Support: Handle inquiries via phone, email, chat, and other channels, providing hotel recommendations, booking assistance, and technical support.
- Efficient Operations: Maintain timely communication, accurately input data, and adhere to processes.
- Brand Ambassador: Represent CPM and Tablet with professionalism and enthusiasm.
What we look for:
- Language Skills: Fluency in German and excellent English (written and spoken).
- Customer Focus: Passion for delivering exceptional customer service.
- Tech Savvy: Proficiency in Microsoft Office, Google Workspace, and chat platforms.
- Problem-Solver: Resourcefulness and a proactive approach to challenges.
- Team Player: Ability to collaborate effectively and work independently.
- Adaptability: Flexibility to work with different systems, processes, and clients.
- Travel Industry Experience: Preferred, but not essential.
Your Benefits Package:
- Start Date: ASAP
- Hours: 39h/week
- Work Schedule: Monday to Friday between 9:00 am & 6:00 pm
- Salary: €20.000 gross per year
- Holidays: 24 calendar days / 2 accrued days per month
- Work Model: Hybrid (6 days per month at the office)
- Training: 2 weeks of training, Monday to Friday between 9:00 am & 6:00 pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
