Company Description
Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. .
Job Description
The duties and responsibilities associated with this Receptionist position are as follows:
- Generating and Nurturing Leads:
- Proactively identify and pursue new sales opportunities through various channels, including referrals, community engagement, and local events.
- Distribute marketing materials and engage in local promotional activities to attract potential customers.
- Capture and qualify lead information accurately in the CRM system for follow-up.
- Follow up diligently on all assigned leads (walk-ins, web inquiries, phone calls) to move them through the sales pipeline.
- Achieving Sales Targets (Units Sold & Revenue Generated):
- Proactively engage with walk-in customers and follow up on leads to identify their needs and recommend suitable products/services.
- Conduct effective product demonstrations and articulate value propositions to prospective customers.
- Negotiate and close deals to meet or exceed weekly and monthly unit and revenue targets.
- Maintain an in-depth knowledge of the product, pricing, and promotional offers.
- Front Desk Management & Visitor Experience:
- Be the primary point of contact for all incoming visitors, greeting them professionally and courteously.
- Maintain a tidy, organized, and welcoming reception area at all times.
- Handle general inquiries from visitors and direct them to the appropriate department or individual with efficiency and accuracy.
- Communication & Call Handling:
- Answer, screen, and forward all incoming phone calls in a timely and professional manner.
- Take accurate messages and ensure they are promptly delivered to the intended recipient.
- Manage incoming and outgoing correspondence, including sorting and distributing mail and deliveries.
- Assist with various administrative tasks
- Maintain office supplies inventory and place orders when necessary.
- Assist with scheduling appointments and maintaining calendars for key personnel as required.
- Acting as a Brand Ambassador:
- Consistently represent the company with a positive, professional, and helpful demeanor in all interactions.
- Embody the company's values and maintain a high standard of personal presentation and office tidiness.
- Provide accurate and up-to-date information about the company, its products, and services.
- Maintain confidentiality of sensitive information and documents.
- Keep abreast of company policies, procedures, and relevant updates to provide accurate information to inquiries.
- The duties outlined in 2.3 may be updated from time to time by the Employer based on operational needs.
- The Employee agrees to diligently and faithfully perform all duties assigned to them and to comply with all lawful instructions given by the Employer.
Qualifications
5 years expereince as an Adminstration and Receptionist professional in a busy and technologically enabled environment.
Additional Information
Starting salary is Kshs 30,000 per month.
