Introduction
Our Client is looking for a Call Centre I Head of Sales to join their team in Randburg.
The purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all campaigns is maximized and that the Client's objectives are met as required. The incumbent will need to manage and lead the activities of the Senior Sales Leaders in order to make sure that they consistently achieve and exceed the targets of their key performance areas whilst ensuring that the Call Centre is operationally efficient.
Duties & Responsibilities
The responsibilities of the Call Centre I Head of Sales is not exhaustive and may change from time to time as decided by Management.
Operational:
Ensure the delivery of great quality sales calls :
- drive good foundations across all calls
- achieve the relevant KPI's eg Leads /hr , Completes HR, Sales targets for all campaigns.
- ensures compliance in terms of sales, tone, manner and legal compliance
- focus on reducing pending's to below clients targets
- constant improvement of call quality
- ensures all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance
Drive Sales Performance to reach and exceed clients targets:
- monitor the daily activity of the Call Centre
- set monthly targets in terms of KPA's such as RPC's Sales Ratio & response rates Ave premium, CI/ hr, BI/hr, per campaign - with the aim of exceeding clients requirements where relevant
- achieve the minimum total CC hours and average hours per SC
- ensures consistent improvement in performance in order to achieve and exceed BI targets
- design and implement fit for purpose incentive campaigns and programs
Lead Senior Sales Leaders:
- allocation of campaigns to the Sales Teams
- assume accountability for the structure of the Sales Team and growth plans
- ensures rigorous and consistent Performance Management is conducted across all Sales Teams
- motivate, instill and uphold the values of our Client
- maintain a pipeline of future SSL's and SL's and ensure that all is developed accordingly
Ensure Efficient Operations:
- reduce and maintain staff turnover below targets
- reduce and maintain absenteeism below targets
- maintain correct number of SC and teams to meet lead volume targets
- identify recruitment and training needs within the Call Centre
Report back to the CEO on a regular basis on KPI's.
Desired Experience & Qualification
None Negotiables:
- FAI - Compliant
- Key Individual - KI
- Previously Managed a Call Centre
- Sales Experience
- Knowledge & Understanding of call centre processes, procedures and reporting methods
- Deep understanding of and managing large Sales Teams PREFERABLY CALL CENTRE
- Able to constantly motivate the sales floor
- Excellent Time Management
- Ability to cope well under pressure
- Strong leadership ability
- Matric
Interested?
Submit applications to:
hr@bberecruitment.co.za
