Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To attend to all cash and forex-related matters (e.g. walk-in customers, ATMs), forming an accurate assessment and understanding of customer demand in order to act on it in a manner that consistently delivers excellent client experience and meets all laid down requirements.
Key Responsibilities:
- Deliver efficient and accurate service in all cash and foreign exchange transactions, ensuring compliance with bank policies and regulatory requirements.
- Manage and reconcile branch and ATM cash holdings, including replenishment, troubleshooting and adherence to South African Reserve Bank guidelines.
- Identify customer needs, provide tailored forex solutions, and escalate transactions exceeding prescribed limits where required.
- Maintain accurate transaction records, reports and documentation, while actively contributing to risk management and compliance with AML and KYC protocols.
Qualifications
- Advanced Certificate or National Diploma in Business, Commerce, or a related field (NQF Level 6 FAIS-recognised qualification)
Required Experience:
- 3–4 years branch banking experience with strong knowledge of cash handling procedures.
- Proven experience in foreign exchange transactions and adherence to exchange control requirements.
- Experience in managing bulk cash, ATMs and related operational processes.
- Knowledge of regulatory and compliance requirements relating to cash and forex handling.
- Exposure to client engagement and resolving queries in a frontline banking environment.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Following Procedures
- Articulating Information and Understanding People
- Examining Information and Providing Insights
- Exploring Possibilities and Generating Ideas
- Making Decisions and Managing Tasks
- Producing Output and Upholding Standards
Technical Competencies:
- Application and Submission Verification (Business Banking)
- Banking Processes and Procedures
- Customer Acceptance and Review (Retail Banking)
- Customer Understanding (Retail Banking)
- Processing
- Product Knowledge (Retail Banking)
