Company Description
O7 Therapy is a trusted global telehealth platform bridging the mental health treatment gap. By combining advanced technology with the expertise of top Arabic-speaking psychiatrists and certified therapists, we deliver accessible, secure, and science-based mental health care. We support individuals facing depression, anxiety, addiction, and more, while also partnering with employers and communities to prioritize mental wellness.
Job Description
- Support clients through phone calls, emails, and chat to help them access company resources.
- Build positive relationships with clients to develop and maintain customer satisfaction.
- Provide virtual online learning support and orientation on our services and tools.
- Maintain customer feedback records for development and improvement purposes.
- Submit tickets, complaints, and customer concerns to stakeholders.
- Implement communication plans with clients as needed from different departments.
- Work in shifts and rotational.
Qualifications
- 1-3 years of experience in Customer Service or related fields.
- Very good command of English, both spoken and written.
- Good knowledge of MS Office (Word, Excel).
- Very good communication skills.
