Swan is seeking to an Account Manager / Customer Success Manager to represent Swan in Belgium, be responsible for our existing customers and deliver planned revenue.
This role will focus on managing strategic accounts and collaborating with internal teams to onboard partners effectively. As Swan’s presence grows in Belgium, your responsibilities will evolve to emphasize nurturing existing relationships and serving as the company’s regional representative at events and in the media. Additionally, you will collaborate with our Belgian MLRO to maintain a strong relationship with the National Bank of Belgium, ensuring compliance with regulations while fostering continued growth.
This hybrid role requires you to be both a thought leader and hands-on contributor in Belgium. As such, you will also manage our portfolio of customers in Belgium and be accountable for their revenue growth.
We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and compliance concepts. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan’s long-term success in Belgium. As a collaborative team player, they will work closely with our product and compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.
While we’re expanding across Europe with local presence in multiple countries, our headquarters is in Paris. Regular visits to Paris and Amsterdam will be required, especially during your initial period.
✨ Your mission
Ensure Swan’s success in Belgium by developing a deep understanding of the market and by being our spokesperson in front of prospects, customers or third-parties.
Drive planned revenue growth in the country by ensuring customer success and leveraging automation to deliver higher levels of service.
✨ Your responsibilities
Management and development of existing customers (80%)
Manage our portfolio of customers in Belgium and be accountable for their revenue growth.
Track revenue vs planned budget and identify opportunity and challenges, ensure continuous revenue generation by effectively tracking and streamlining revenue processes
Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs
Work closely with Benelux sales teams on account expansion opportunities with existing customers
Coordinating with the product development team to convey customer requirements and feedback
Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
Country Lead (20%)
Be the voice and face of Swan for the region (at events and in the press)
Attend industry events to meet new prospects and spot new opportunities for Swan
Be the internal and external point of contact for our marketing and PR activities in Belgium
Build Swan’s offer to tackle new verticals and find our Product Market Fit
In collaboration with our local AMLRO, be in charge of relationships with local regulators to make sure Swan correctly meets its requirements
Have a hands-on attitude—this will be your market, and it’s your job to make it successful!
✨ Curious about your future team?
Within our Strategic Account Management team, you will part of our Operations department and work closely with Account Executives, Integration specialists and Support to ensure our the success and growth of our partners.
