Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Role Summary:
As a rider acquisition specialist in talabat, you will have the chance to grow our freelancers project in different business areas and understand the core strategies underlying logistics, operations, marketing, problem solving and analysis. You will be responsible for handling the core of our business which is our freelancers and their onboarding side. The rider acquisition specialist will mainly be handling key day-to-day activities that will assist us to grow the freelancers' share, ensure the quality of onboarding performance, and quality of the freelancers supply.
What's on your plate?
- Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings.
- Troubleshooting supply problems, analyses, and reporting of the issues, solving, and assisting in the implementation of solutions.
- Monitoring SLAs for problem resolutions for new joiners.
- Daily riders contact to follow up on all the above.
- Be the owner of the top city level KPIs for city mobility of people and mobility of things. Responsible for managing the city supply trends, reliability, fulfillment, completion, and retention etc.
- Coordinate internally with operations/marketing teams to develop acquisition channels for the smooth and efficient functioning of the same.
- Plan supply requirements in advance and manage fleet trends.
- Manage rider’s retention and reactivation to achieve supply requirements.
- Run campaigns to fulfill our FL's pipeline & analysis for these campaigns.
Qualifications
What did we order?
● Bachelor’s Degree in Logistics or any other related field
● 2-4 years of experience in operations
● Time Management Skills
● Decision Making Skills
● Fluent in both languages Arabic and English
● Communication skills (Written and Verbal)
● Excel Skills
