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Job Description
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets
- Ensuring daily tasks and checklists for all reservation colleagues are completed
- Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
- To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
- Ensure the best selection for the guest and ensure revenue is maximize through upselling.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- To check the last night no-show and cancellation report
- To train the Reservation Agent to handle the group bookings
- Maintain a close and effective working relationship with all departments
- Book room reservation requests, enter rooming lists and update accurate information in the system.
- Manage group reservations, constant communication with event planner and balancing inventory.
- Supervise Reservation Services
- Maintains a clean and organized work area.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
- To co-ordinate with Sales Department, Front Desk or others department.
- Recommend property facilities and assist guest with information and special requested.
- To operate the Reservations Department in case of the Reservations Manager on absent.
- Other duties and responsibilities as assigned by reservation Manager
Qualifications
- Minimum of 2 years of relevant experience in the hotel industry
- Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Good communication skills
- Good problem handling skills
- Good Time management
