Company Description
Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
As the Account Management Manager, you will be responsible for leading and scaling our account management team in Turkey. This role focuses on building and strengthening long-term relationships with our restaurant partners, driving revenue growth through upselling and cross-selling, and ensuring the delivery of best-in-class service. You will oversee the strategic development of accounts, design data-driven growth plans, and lead a high-performing team to exceed business objectives. The role requires strong leadership, commercial acumen, and the ability to collaborate cross-functionally with multiple departments in a fast-paced environment.
Responsibilities
- Manage and expand key relationships with restaurant partners, ensuring long-term collaboration and sustainable business growth.
- Lead, coach, and develop a team of Account Managers to achieve ambitious revenue and engagement targets.
- Conduct regular business reviews with top partners, identify upsell/cross-sell opportunities, and create tailored growth strategies.
- Negotiate commercial terms, commission rates, and promotional opportunities to maximize partner and company profitability.
- Oversee account performance metrics, ensuring compliance with operational standards and high-quality execution.
- Drive restaurant digitalization efforts (online payment solutions, optimized menus, content updates, and marketing campaigns).
- Monitor market trends and competitor activities, translating insights into actionable strategies.
- Ensure timely and high-quality execution of campaigns, promotions, and partner activations in collaboration with internal teams.
Collaboration
- Act as the senior point of contact for key accounts, ensuring smooth communication and issue resolution.
- Collaborate closely with internal stakeholders including Logistics, Marketing, Sales, Finance, and Operations to deliver partner success.
- Partner with cross-functional teams to design and execute large-scale projects, ensuring alignment with company goals.
- Provide structured feedback and market insights to product and strategy teams, influencing the direction of new initiatives.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Economics, or a related field. Master’s degree is a plus.
- 6–8 years of proven experience in Account Management, Key Account Management, or B2B Sales, preferably in F&B, e-commerce, FMCG, or related sectors.
- Minimum 3 years of team leadership experience, with a track record of developing high-performing teams.
- Strong commercial negotiation and stakeholder management skills.
- Analytical mindset with the ability to interpret data, identify opportunities, and drive decisions.
- Exceptional communication and presentation skills, both verbal and written.
- Proficiency in MS Office;
- Salesforce or other CRM systems is an advantage.
- Adaptability, resilience, and a hands-on approach in a dynamic, fast-paced environment.
- Proficiency in English.
Key Competencies
- Leadership & People Management
- Client Relationship Building & Management
- Revenue Growth & Profitability
- Negotiation & Commercial Acumen
- Project & Stakeholder Management
- Data Analytics & Problem Solving
- Adaptability & Critical Thinking
Additional Information
- A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
- A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
- Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
- Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
- A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
- Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
- A comprehensive private health insurance that will never let you down when you need it!
- The Yemeksepeti family! Always smiling and high communication skills!
- A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
