Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
As Contact Center Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).
What you’ll do:
- Connect with customers: follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.
- Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
- Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
- Upsell with ease: Recommend products or services that match customer needs and add value to their experience.
- Maintain accurate records of customer interactions.
