As Customer Success Manger, you are responsible for onboarding & sustained adoption of our SaaS platform by customers and own customer the customer journey & satisfaction. You act as a strategic advisor to clients, guiding them through implementation & change. You proactively build and maintain strong, trusted relationships with key customer stakeholders.
Your role
• Lead onboarding and implementation, coordinating internal teams (Product, Support, Implementation, etc.) to deliver a unified customer experience
• Act as the primary point of contact during onboarding and early adoption and as the voice of the customer internally
• Follow account & project financials in close collaboration with project managers
• Monitor early usage metrics to ensure engagement and value realization
• Ensure support & issue resolution
• Contribute to scoping, budgeting and planning during presales phases.
• Ensures alignment with the customer’s business goals and timelines
• Promote an adopt mindset, leveraging both business knowledge & product knowledge to enforce standard product adoption and avoid/minimize customization
• Monitor proactively account health and proactively identify risks or growth opportunities (upsell/cross-sell)
• Educate clients on new features, product updates, and best practices
• Support renewal and expansion processes in partnership with Account Management.
Why work with us?
A mission with real impact: we’re tackling one of the most urgent challenges of our time — the transition to clean, reliable, and equitable energy. Your work will directly contribute to this transformation.
A product built for real-world change: our solution is reshaping how utilities operate — by turning granular operational data into real-time insights and capabilities. Innovation isn’t just encouraged; it’s essential.
A team that values expertise and initiative: you’ll collaborate with talented people who believe in combining technical excellence with purpose-driven work.
A flexible, modern work environment: we embrace remote-friendly policies, flexibility and a healthy work-life balance. We care about results — not micromanagement.
Opportunities to grow: as we scale, so do you. We support the freedom to shape your role.
Here are some other benefits you will get by joining us:
💶 Great remuneration (+ extra advantages)
🚅 Mobility budget or company car (only second hand for a limited environmental impact)
📈 Ponctual group training courses
🏠 Flexible work arrangements and home working possibilities
👫 Fun working environment with supportive colleagues
🥳 Regular off-site events and after-works
🌱 Work for a company that has a positive impact on the society
