Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Are you a dynamic hospitality leader with a passion for creating unforgettable guest experiences? Fairmont St Andrews is seeking an exceptional Front of House Manager to oversee our reception, concierge, switchboard, transport, and guest service operations.
About the Role
As the face of our world-class resort, you’ll lead a high-performing team to deliver seamless, personalised service at every stage of the guest journey. You’ll be responsible for day-to-day operations, financial performance, and colleague development, ensuring that we make special happen.
What You’ll Do
Lead and inspire the Front of House team across Front Office, Concierge, Transport & Switchboard
Deliver service excellence measured by guest satisfaction (Trust You, LQA, CES)
Manage budgets, payroll and departmental performance to achieve financial targets
Drive training, development, and succession planning for your teams
Resolve guest concerns and VIP requests with professionalism and care
Collaborate with the wider hotel leadership team on strategy and service innovation
Qualifications
What We’re Looking For
Proven leadership experience in a Front of House/Front Office management role within a luxury hotel or resort
Strong financial acumen with experience managing budgets and payroll
A natural leader and communicator who can inspire and develop teams
Passion for creating exceptional guest experiences and driving continuous improvement
Flexibility to work shifts, including evenings, weekends, and public holidays
Why Join Us?
At Fairmont St Andrews, we offer more than just a job. You’ll enjoy:
The opportunity to work in a stunning coastal resort with global recognition
Competitive salary and benefits package
Career development and training with Accor’s international network
A supportive and collaborative team culture
Join us in shaping the guest journey at one of Scotland’s most iconic destinations
Additional Information
Why You’ll Love Working With Us
Free annual night stay (permanent staff)
Big hotel discounts for you, friends & family – plus worldwide Accor perks
Free staff shuttle, meals on duty & full access to pool, gym & classes
Half-price dining, spa savings & great golf/retail discounts
Complimentary golf & PGA pro lessons
Wellbeing support with VIVUP & long service rewards
Staff events, Christmas gifts & family celebrations
