Company Description
TALENT DAY - OCTOBER 27TH 2025
Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow.
Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.
For more information: https://auberge.com/collegio-alla-querce/
Job Description
At Auberge Collection, we believe that exceptional service begins from the very first moment a guest arrives. As a Bellperson, you will be the ambassador of hospitality, creating memorable first and last impressions while ensuring seamless transitions into the extraordinary experiences our guests enjoy. Your warmth, efficiency, and attention to detail will set the tone for every guest’s stay.
Please note that this is not an exhaustive list of everything that needs to be done! Within our team, our people always find new ways to look after the business, our guests, and their colleagues. Within this, the key responsibilities for this position are:
Guest Welcome & Arrival Experience
Provide a warm and gracious greeting to all guests upon arrival, creating a positive first impression.
Assist guests with luggage transport to and from their rooms efficiently and safely.
Help guests settle into their accommodations, ensuring comfort and a seamless check-in experience.
Transportation & Local Expertise
Arrange for transportation services such as taxis, shuttles, or private transfers.
Offer accurate and thoughtful information on local attractions, dining options, and hotel amenities.
Package & Mail Handling
Receive, deliver, and manage guest packages, mail, and other items with care, ensuring security and timely delivery.
Communication & Coordination
Act as a key link between guests and hotel departments, facilitating requests and ensuring seamless coordination of services.
Collaborate with colleagues across operations to anticipate and fulfill guest needs promptly and professionally.
This role is an invitation to create memorable first and last impressions. As a Bellperson, you will set the tone for an unforgettable stay, ensuring every guest feels welcomed, valued, and cared for from arrival to departure.
Qualifications
Experience
A minimum of one year of experience in the hospitality industry, preferably in luxury or high-end properties required.
Skills & Attributes
Strong interpersonal skills with a polished, professional demeanor, demonstrating warmth, attentiveness, and efficiency in guest interactions.
Ability to manage multiple tasks simultaneously while maintaining attention to detail and a high standard of service.
Advanced proficiency in English, both spoken and written; additional languages are highly desirable.
Licenses & Certifications
Valid driver’s license with a clean record and the ability to safely operate a motor vehicle.
Availability
Ability to work a flexible schedule, including nights, weekends, and holidays, in accordance with departmental needs.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information:auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com.
