Customer Care Account Manager - English speaker

Onepilot • Full-time • London, London, GB • 1w ago

Missions

Agents Management
- Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)
- Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets
- Training of new Onepilot agents
- Structure, organize and retain the agents team
Client Performance
- Build and maintain strong relationships with your portfolio of clients
- Deliver best-in-class quality reporting all the data needed
- Optimize processes to improve efficiency
- Identify and capitalize on upselling or cross-selling opportunities
- Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)
- Challenge and refine internal processes
- Onboarding of new clients with the support of your Account Director

Conditions & Benefits

Start as soon as possible
Attractive package with equity
Possibility of very fast professional evolution
Flexible remote policy
Regular team events (all-hands, offsite…)

Related Jobs

Sales and Service Ambassador

Hermès • Full-time • London, London, GB • 2h ago

Customer Service & Support

2h ago

V.I.E—Technical Solutions Engineer—Sales Support (FinTech)

WeeFin • London, London, GB • 17h ago

Customer Service & Support

17h ago

Partner Program Manager

OVHcloud • Full-time • London, London, GB • 18h ago

Customer Service & Support

18h ago

Client Partner- Retail & Commercial Banking

NTT DATA • Full-time • London, London, GB • 22h ago

Customer Service & Support

22h ago

Senior Client Delivery Lead - Utilities

Kraken • Full-time • London, London, GB • 1d ago

Customer Service & Support

1d ago

Customer Experience Advisor -Technical

Quadient • Full-time • London, London, GB • 1d ago

Customer Service & Support

1d ago

Customer Service Assistant

IMG Events • London, England, United Kingdom • 1d ago

Customer Service & Support

1d ago

Head of Customer Service

YouLend • Full-time • London, England, United Kingdom • 5d ago

Customer Service & Support

5d ago

Director, Global Business Operations

NTT DATA • Full-time • London, London, GB • 5d ago

Customer Service & Support

5d ago

Customer Success Manager

Pure Storage • Full-time • Remote (London, London, GB) • 6d ago

Customer Service & Support

6d ago