💪 The Team
You will join Click&Boat’s Customer Success Team, a pivotal unit that ensures seamless user experiences for boat owners and tenants. Reporting directly to the Head of the team, you will balance Operations, Project Management, and Coaching & Quality Review responsibilities, contributing to our vision of exceptional service delivery.
🚀 Your taskÂ
Operations (60%)
Serve as the escalation point for complex or high-priority customer inquiries, managing communications via email (80%) and phone (20%).
Mediate disputes between boat owners and tenants, finding equitable solutions aligned with our general terms and conditions.
Manage critical cases such as last-minute cancellations, ensuring smooth resolutions and providing feedback to improve service quality.
Project Management (20%)
Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs to enhance future processes.
Identify opportunities for product and process improvements, creating reports on user feedback and system bugs to support development teams.
Participate to the hiring process of the team staff with a key role during the recruitment process
Collaborate with cross-functional teams to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times.
Coaching and Quality Review (20%)
- During high season (April-September), guide and support seasonal employees, conducting quality reviews and leading training sessions to uphold service excellence.
🎉 Why Join Us?
Hands-On Learning: Develop expertise across operations, project management, and customer success in a fast-paced, innovative environment.
Global Exposure: Interact with a diverse team and clientele, honing your problem-solving and communication skills in a multilingual context.
Scale-Up Culture: Join a rapidly growing company with ambitions to lead the global boat rental market.
Inspiring Workspaces: Work in vibrant offices like our coworking space in Barcelona’s Poblenou district, just 20 minutes from the beach.
Extra Perks: training opportunities, lunch vouchers, gym memberships, team events, and more!
Start Date: November 2025
Type of contract: VIE
Duration: 12 months (renewable)
