What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What is our proposal?
As a Product Expert Agent, you are the first point of contact for travel advisors seeking support during the booking process. Your main responsibility is to assist with product-related inquiries, offer personalized travel solutions, and help convert quotes into confirmed bookings. You will ensure a seamless and professional experience for our partners, representing the brand with product knowledge, empathy, and commercial drive.
What will you do?
- Support travel advisors with inquiries about products, prices, availability, and booking policies.
- Recommend tailored travel solutions and promote relevant upsell opportunities.
- Provide clear, accurate, and timely information during calls and written interactions.
- Manage real-time booking issues and coordinate with internal teams if needed.
- Stay up to date with travel products, seasonal offers, and company guidelines.
- Use sales techniques (upselling, cross-selling) to maximize revenue where appropriate.
- Ensure proper documentation and use of internal systems (e.g., Amadeus, CRM).
- Collaborate with Customer Experience and Offline squads for smooth handovers.
- Fluent in English and Spanish (spoken and written).
- Strong communication and problem-solving skills.
- Customer-oriented mindset and proactive attitude.
- Previous experience in sales, travel industry, customer service, or a related field is required.
- Experience within B2B is a huge plus!
Education:
- Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.
Technical Knowledge:
- Working knowledge or contact platforms will be helpful.
- Working knowledge of CRM systems such as Salesforce will be helpful.
- Telephone communication and soft skills knowledge will be helpful.
- Knowledge of GDS systems (preferably Amadeus) is desirable.
Essential Skills:
- Passionate about travel and exotic destinations!
- Master at communication, listening and soft skills!
- Able to assess a caller’s needs and provide appropriate recommendations.
- Self-starter, self-managed, responsible, dedicated, and tenacious.
- Comfortable and competent in using multiple systems concurrently.
NOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance.
- Offices in Barcelona city.
- Travel packages at reduced prices!
- Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
- Referral bonus, if you bring people as talented as you.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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