Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
Education: At least a high school or vocational diploma
Experience: At least 2 years of experience in the industry.
Foreign Language: English is required.
Courses and Training: Vocational trainings and seminars.
Computer Literacy: Not required.
Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).
Qualifications
2.1 Responsible to ensure smooth operation of the bar and guests satisfaction.
2.2 Responsible for specific stations in the bars, delivers beverage services to customers, possesses the related knowledge, and always present at his/her station.
2.3 Take and serve guest orders promptly and according to service manual, including offering information about daily specials, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods.
2.4 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2.5 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process
2.6 Address guests' service needs in a professional, positive, and timely manner.
2.7 Inform customers about order alternatives and encourage the sales of targeted services.
2.8 Deliver maximum service in each unit, keeping in line with service rules.
2.9 Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors.
2.10 Comply with the departmental instructions and procedures published by the F&B Department.
2.11 Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
2.12 Comply with operational rules.
2.13 Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
2.14 Attend the orientation training.
2.15 Undergo two performance assessments each year.
2.16 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
2.17 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
2.18 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
2.19 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
2.20 Carry out all other duties assigned by managers and hotel management not specified in the job description.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
