This a Full Remote job, the offer is available from: EMEA
NOTE: This is a FULLY remote role, but the candidate must be within LOCATION to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LOCATION.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
As a profitable and growing company, this role is necessitated by our continued growth. 🌟Exciting Recent News! We’ve raised $550M in the past 18 months, bringing us closer to unicorn status! It’s an incredible time to join us! Learn More.
About the Team
The Customer Delight team is dedicated to creating premium customer experiences. We work across the full Hostaway platform to automate processes, build proactive features, and deliver improvements that our customers feel every day. We act as a “solutions team” within engineering—solving both urgent, high-visibility issues and broader initiatives that span multiple areas.
About the Role
As a Fullstack Engineer (PHP, React), you’ll deliver rapid fixes and long-term enhancements that make a visible difference for our users. You’ll own projects end-to-end, collaborating across teams to identify and resolve friction points. Self-starters can thrive—taking ownership of problems, driving solutions across domains, and making a tangible impact. Your work will directly contribute to measurable gains in customer satisfaction (NPS/CSAT) and position you as a go-to engineer for impactful, cross-domain solutions.
What You’ll Do
- Build and improve full-stack features (PHP backend, React frontend) to enhance customer experience.
- Deliver quick, high-quality fixes for urgent issues.
- Lead initiatives like platform localization, design system migration, and customizable notifications.
- Collaborate with Product, Support, and other teams to identify and resolve friction points.
- Automate workflows to reduce support load and empower users.
- Contribute to technical discussions and raise engineering standards.
