This a Full Remote job, the offer is available from: Europe, Africa, Middle East
SAI360 – Who We Are
SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics &Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.
SAI360 is a global organization with customers and team members around the world. We are headquartered in Chicago and have locations throughout the U.S., and we operate across Europe, the Middle East, Africa, the Americas, Asia and the Pacific, but a majority of our teams are completely remote! Our remote teammates can sit in any of the following states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MT, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, WI. Please understand that we cannot proceed with candidates that do not reside in the states previously listed. State locations are subject to change.
Job Scope and Accountabilities:
- We’re seeking a Global commercial and customer-centric Partner Success Manager to join our team. This role is pivotal in driving partner-customer retention, contract renewals, and channel partner success for the US and EMEA Region. You’ll be the strategic point of contact for a portfolio of channel partners to support the success indirectly for their customers, ensuring they derive maximum value from SAI360’s solutions while identifying opportunities for growth and long-term partnership. This role should be based in the EST time zone and be willing to work flex hours at least 2x a week to accommodate EMEA partners.
Key Responsibilities:
Channel Partner Success
- Build strong relationships with assigned partners to understand their goals, challenges, and success metrics to support their customers.
- Support and enable channel partners to effectively sell and support SAI360 solutions
- Provide training, resources, and strategic guidance to maximize partner performance
- Act as a liaison between internal teams and partners to resolve issues and align on goals
- Monitor partner satisfaction and engagement, driving joint success plans
- Monitor account health and usage trends to identify risks and implement mitigation strategies
- Serve as a trusted advisor to partners to ensure their customers achieve desired outcomes and renew contracts
- Resolve customer issues by acting as a liaison between internal teams and partners.
- Participate in customer meetings with partners
- Work with partners to improve the experience and satisfaction of their SAI360 customers.
Renewals & Upsell
- Own the end-to-end renewal process for assigned accounts, ensuring timely and successful contract negotiations
- Collaborate with Channel Sales and Finance to structure renewal proposals and identify upsell opportunities with partner’s customers.
- Forecast renewal pipeline and contribute to revenue retention targets
Qualifications and Experience Required:
- Must reside in Eastern Standard Time (EST) zone.
- 5+ years of experience in Enterprise level Account Management, Customer Success, or Channel Management in SaaS or enterprise software
- Proven track record of managing renewals and driving customer retention
- Experience working with channel partners or indirect sales models
- Strong communication, negotiation, and relationship-building skills
- Ability to manage multiple priorities and thrive in a fast-paced environment
- Familiarity with CRM tools (e.g., Salesforce), customer success platforms, and data analytics
Interpersonal Skills:
- Excellent interpersonal, written, and verbal communication skills required with the ability to work within all levels of an organization.
As required by applicable Pay Transparency laws, the base salary range for this position is $85,000 - $100,000 plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.
Why SAI360?
We pride ourselves on providing great employee programs that are centered on supporting the health, wellness, and ongoing training and development of our people within a flexible work environment. In the U.S., our competitive employment package includes health insurance and pet insurance to support your family no matter what it looks like. We offer both time off and quarterly wellness days for downtime to help our people refresh so we can all thrive. In our remote-first workplace, our people embrace the diverse ideas and work styles of global collaboration with the right tools to succeed in your role no matter where you are located. We offer competitive compensation, a bonus incentive plan, and a strong 401(k) match.
SAI360 is an equal opportunity employer and makes hiring decisions based on experience, skills, aptitude, and can-do approach. Apply today and come join our team!
