We are looking for a Field Team Technician to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution – we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

Key Responsibilities

Installs

Prepare equipment and poles for job execution.
Mount brackets, drill, crimp and cable as needed.
Interface professionally with customers.
Erect and align Subscriber Modules to Network Access Points/Sectors.
Perform quality alignment reporting (photos, screenshots, speed test results, ratings, etc.).
Educate clients on connectivity and payment portal (payment.ikeja.co.za).
Support your team by standing in for Team Leader/Foreman when requested.
Close all install tickets accurately and on time via Webapps.
Uphold ikeja values in all customer interactions.

Maintenance

Execute general maintenance across Locos in Cape Town (remote support knowledge beneficial).
Complete tasks such as: Relocations, Pole re-mounting, Equipment reprogramming/replacement, Troubleshooting & upgrades and Uninstalls & alignments.
Ensure "Pass" and proper closure of all maintenance tickets.
Follow all standard procedures and safety protocols.

Customer Engagement & Support

Provide clear instructions and guidance to clients.
Address customer queries professionally and positively.
Use diagnostic tools to troubleshoot issues.

Driving

NB: A valid South African driver's license held for a minimum of one year is a strict requirement for this role.

Track fuel usage and maintain company vehicle if assigned.
Assist with inspections, servicing or vehicle pick-ups.
Act as designated driver when operationally required.

Matric or Grade 12 (advantageous).
Previous experience in telecommunications, field operations, or a similar technical support role would be favorable (e.g. DSTV installations, Wi-Fi installations).
Excellent communication and troubleshooting skills.
Comfortable working at heights and with tools/equipment.
Strong task completion and time management abilities.
Valid driver’s license (held for a minimum of 1 year).
Bonus: you live in or are familiar with all the areas we serve.

The opportunity to grow both in your personal and professional capacity.
Health insurance and provident fund.
Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit an updated resume outlining your experience and qualifications.

Closing date:

24 October 2025

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

ikeja

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Field Team Technician