This a Full Remote job, the offer is available from: Anywhere

This is a remote position.

Schedule:

Full-time (40 hours per week), Wednesday to Sunday 9am to 6pm with 1 hour of unpaid break
Client Timezone: CST

Client Overview:

Join a thriving dog training company that operates two successful facilities dedicated to strengthening the bond between pets and their families. This growing business works with passionate trainers who help dogs and their owners build better relationships through professional training services. The company is experiencing significant growth with fully booked trainers and is looking to expand their customer service capabilities to capture more opportunities and provide exceptional support to pet owners seeking training solutions.

Job Description:

This is an exciting opportunity to become the voice of a dynamic pet training business, where you’ll serve as the primary point of contact for dog owners seeking professional training services. You’ll play a crucial role in the company’s growth by ensuring every potential client inquiry is captured and handled professionally, directly contributing to business success while supporting pet welfare. As their dedicated customer service representative, you’ll manage communications across two busy training facilities, providing exceptional service to clients who are investing in their pets’ development and well-being.

Responsibilities:

Answer and manage incoming phone calls from both training facility locations during business hours
Provide outstanding customer service support and respond promptly to client inquiries about training services
Handle questions from both potential and existing customers regarding available programs and services
Manage customer interactions and data through the company’s CRM platform
Process and respond professionally to client reviews and feedback
Serve as the primary virtual receptionist for both training facilities
Capture, qualify, and nurture leads from prospective dog training clients
Coordinate communications between facilities to ensure seamless customer experience

Requirements

Proven experience in customer service and phone-based support roles
Ability to commit to full-time hours (40 hours per week) during standard business hours
Proficiency with CRM systems and ability to learn phone system integration quickly
Excellent communication skills with a professional, friendly demeanor for client-facing interactions
Capability to efficiently handle multiple phone lines and prioritize calls from different locations
Strong organizational skills and attention to detail for managing customer information
Reliable internet connection and quiet workspace for professional phone interactions

Benefits

Independent Contractor Perks:

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_25807_JOB

BruntWork

Latest Jobs

Customer Service Representative