Zwakele Nxumalo

Skills

Customer Service excellence.
- Email and chat support
- Customer Complaint Resolution
- Empathy and active listening
- Trouble Shooting and problem- solving
- Time management in high- volume environments.
- Communication skills(Written and Verbal)
- Customer Relationship Management
- Service Quality Improvement.

About

As an experienced Email Chat Customer Service Agent, I excel in providing top-notch support to clients across various channels. I have honed my skills in resolving customer quiries efficiently,handling complaints with empathy and ensuring customer satisfaction .My experience includes managing high volume chat interactions,troubleshooting issues,and escalating complex problems when needed.I am passionate about delivering excellent customer experiences and continuously improving service standards.In my last job I won a Smart TV Samsung 50" plus HD decoder from MultiChoice for Csat scores.