Skills
Google Workspace Administration (Gmail, Drive, Calendar, Docs, etc.)
Microsoft Office Suite
CRM Platforms (Internal company CRMs)
Basic IT Troubleshooting
Cloud Collaboration Tools (e.g., Slack, Teams)
Data Entry and Reporting
Customer Relationship Management
Problem Solving & Issue Resolution
Service Level Agreement (SLA) Adherence
Complaint Handling & De-escalation
Customer Retention Strategies
Conflict Resolution
Active Listening & Empathy
Time Management
Process Improvement
Strong Written & Verbal Communication
Remote Team Collaboration
Adaptability & Quick Learning
Analytical Thinking
Attention to Detail
Decision-Making Under Pressure
About
I bring over 10 years of experience in customer service and support, working across diverse industries to support clients, resolve issues, and build long-term relationships. My expertise includes managing end-to-end customer interactions, problem-solving, and providing personalized support to ensure high satisfaction. I’m highly proficient in using CRM systems, handling inquiries via email, chat, and phone, and maintaining accurate records. Additionally, I have experience leading small teams, coaching staff, and improving service processes to enhance efficiency. I’m a quick learner, adaptable, and highly motivated to deliver exceptional support in a remote environment.
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