Zainab Hamzat

Customer service professional | Client satisfaction and retention

Lagos, Nigeria

Skills

• Customer Support (Phone, Email & Chat)
• Booking & Reservation Assistance
• CRM & SaaS Tools (Zendesk, MessageBird, HubSpot, Google Workspace, Microsoft Office Suite)
• Knowledge Management & Documentation
• Problem-Solving & Conflict Resolution
• Customer Satisfaction & Retention Strategies
• Upselling & Revenue Growth Support
• Active Listening & Empathy
• Multitasking & Time Management
• Team Collaboration & Cross-Functional Communication
• Social Media & Digital Engagement
• Administrative Support & Organization

About

Customer Service Professional with 3+ years of experience delivering seamless client support across healthcare, FMCG, and digital platforms. I help individuals and businesses navigate bookings, inquiries, and product solutions with confidence while building meaningful connections that drive satisfaction and long-term retention. Skilled in using CRM and SaaS tools to resolve issues, streamline processes, and document insights, I create customer experiences that strengthen trust and loyalty. For organizations, I reduce churn and contribute to growth one interaction at a time by combining empathy, problem-solving, and data-driven customer engagement strategies.