Skills
Core Relationship Management Skills
Client Relationship Management (CRM)
Corporate & SME Banking Solutions
Personal Banking Advisory
Portfolio Growth & Retention
Cross-Selling & Upselling Banking Products
Customer Needs Assessment
Banking & Financial Skills
Branch Operations Management
Transaction Processing & Compliance
Risk & Credit Analysis (basic)
KYC & AML Regulatory Compliance
Financial Product Knowledge (loans, deposits, credit cards, trade finance)
Service & Business Development Skills
Customer Service Excellence
Business Development & Lead Generation
Negotiation & Deal Closing
Problem Resolution & Conflict Management
Sales & Revenue Growth Strategies
Soft & Transferable Skills
Communication & Interpersonal Skills
Relationship Building & Networking
Analytical Thinking & Attention to Detail
Team Collaboration & Leadership
Support
Time Management & Multi-tasking
Adaptability & Resilience
About
Accomplished banking professional with 7 years of experience in branch operations and customer service, specializing in building and managing relationships with personal, SME, and corporate clients. Adept at delivering tailored financial solutions that enhance client satisfaction, loyalty, and portfolio growth. Skilled in cross-selling banking products, business advisory support, and customer relationship management, with a proven ability to meet and exceed branch performance targets.
Key strengths include:
Client Relationship Management – nurturing long-term partnerships through trust, personalized service, and proactive engagement.
Business Growth – identifying opportunities to expand client portfolios while supporting businesses with innovative banking solutions.
Service Excellence – recognized for resolving complex client issues promptly and professionally, strengthening customer confidence.
A results-driven professional committed to driving both client success and organizational growth, while upholding the highest standards of integrity and customer service.
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