Skills
• Adaptability.
• Active listening.
• Communication skills (written & verbal).
• Confidentiality maintenance.
• Conflict resolution & Problem solving
• Customer relations management.
• Customer service.
• Feedback collection.
• Inventory management.
• Microsoft office suit.
• Microsoft.com and apps.
• Organization.
• Phone etiquette.
• Service quality assessment.
• Team collaboration.
• Time management.
About
As a highly adaptable and results-driven professional with a strong background in customer service, operations management, and community engagement and a proven track record across diverse industries; from retail and healthcare to events and advocacy, I bring a unique blend of empathy, efficiency, and strategic thinking to every role. My ability to actively listen, resolve conflicts, and maintain confidentiality has consistently elevated customer satisfaction and team performance.
I thrive in dynamic environments, whether supervising cross-functional teams, managing customer interactions, or coordinating operations. My experience has travelled from one foundational department to diverse knowledge, assisting to improving workflow
Beyond the workplace, I actively volunteer in menstrual, mental, and sexual health advocacy, as well as youth-focused media campaigns, reflecting my passion for social impact and education. I am not only a team collaborator but also a community builder, using my voice and skills to drive meaningful change.
My core strengths include customer relations, conflict resolution, inventory and workflow management, communication, confidentiality, Microsoft Office proficiency, team leadership, time management, social media engagement, and community outreach. I have achieved measurable impact, such as reducing operational processing time by 30% at G-Shoppers, achieving 80% participant satisfaction during COVID-19 follow-up at MGIC, and leading health campaigns and youth education initiatives across Abuja.
I am the kind of professional who doesn’t just meet expectations; I elevate them.
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